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Charles Stevenson
McLean-Fairfax-Dulles Corridor, Virginia

Version of Friday, August 8, 2008



TECHNICAL and PROPOSAL WRITER and EDITOR


    AVAILABLE AT THIS TIME for technical, proposal or business writing,
    temporary or career permanent, in Northern Virginia's McLean-to-Dulles corridor.
    Complete home office, with fax and FTP. GPO 2000, Chicago, and NYT style manuals.
    US citizen. No clearance.
    I
    Recent Projects:  Currently doing proposal work for a series of SAIC bids,
    including past performance, compliance, and key personnel resumes.
    Researched, wrote, and organized past performance material for a growing 8(a)'s proposal development repository.
    Wrote and edited contract deliverables and proposal material for CACI in Chantilly, Virginia.

    Other recent activities include procedures for a Deltek Costpoint payroll system, data migration, and Unix installation patches.
    Researched, wrote and edited materials for a major wireless communications RFP, and for federal network, security and law enforcement proposals.

    Documentation standards, processes and procedures, and QA.

    Phone center procedures. Management reports and work products. Document production.

    Experienced in CMM levels 2 and 3, and in ISO 9000/9001 environments.
    Exposed to Lean Sigma Six, Reader Focused Writing (RFW), and Plain Language Initiative.

    Experienced and comfortable with international and cultural diversity, and in organizations undergoing basic change.
    Network with a large pool of cleared, jobseeking military and government retirees.

    Professional and Referral Networks:  Participate in international school alumni
    and DC-regional internationalist networks and organizations.
    Have access to proposal developers, large groups of multilingual people, and of cleared retiring military personnel.

    Contact:
    Phone:  (703) 731-3676
    Email:  work AT geotrees.com



    1. Career Summary  /  2. Assignment History

    .

    1.   CAREER SUMMARY:  Contract Technical Writer   Top

    OVER 15 YEARS' EXPERIENCE in Technical Publications

    • Standards and Procedures for QA and Development:   Documented the SW development life cycle for a methods-intensive startup shop. Performed online testing. Developed and implemented document and work product quality, standards, procedures, and maintenance, including CMM Levels 2 and 3 shops.
    • Library Development:   Designed and helped maintain basic technical libraries, including successful certification bids for CMM Levels 2 and 3. Collected and organized physical documents and software items for library baselines; analyzed and helped develop library processes and procedures.
    • RFP and Proposal Work:   Customers range from 8(a) start-ups to global corporations including Lockheed Martin and Verizon. Research, write, edit, check RFP compliance, and format. Perform document quality, version management and production. Materials include summaries, technical resources, past performance and resumes for proposals, and guidelines and the roadmap section for a major wireless RFP.
    • User Procedures and Training:   Researched and wrote user procedures for databases, intelligence listening posts, help desks, call centers, and wireless test hardware and software. Wrote training materials for US Army engineers; trained clerical users on line.
    • Other Project Areas:   Local and wide area networks. Federal government physical security and law enforcement. Aerospace, manned and unmanned. Inventory management and reporting, military and civilian. Pharmaceutical, financial and banking procedures.
    • Other Documents:   Personal and proposal resumes. Employee technical and policy guides. Engineering and management presentations. System reference documents.
    • Customer Tools:   Office, Oracle, Visual Basic, Gupta, PowerBuilder, Windows NT, NT 4.0, and XP; Novell NetWare, OS/2, VM and MVS, VAX Utilities, Lotus Notes, HTML, some FrontPage98. Numerous custom applications.
    • Web Authoring:   Design, create, maintain and manage text-based web pages for volunteer organizations, writing directly in HTML. Manage numerous email groups, including four "old school tie" alumni networks for two international schools.

    MAJOR CUSTOMERS, from Growing 8(a) to Global Corporation

    • Baltimore Gas & Electric, Baltimore, Md.
    • Battelle Memorial Institute, Crystal City, Va.
    • CACI, Chanttilly, Va.
    • Grumman Space Station PSC, Reston, Va.
    • IBM Corporation, Bethesda, Md.
    • INTELSAT, Washington, DC.
    • Lockheed Martin, Reston, Va. and Woodlawn, Md.
    • Nextel Communications (pre-merger), Reston, Va.
    • PRC, Reston, Va.
    • Moffett, Larson & Johnson, Arlington, Va.
    • National Institutes of Health, Bethesda, Md.
    • RoadNet/UPS, Timonium, Md.
    • SAIC, Vienna, Va.
    • Sylvan Learning Systems, Baltimore, Md.
    • TRW, Greenbelt, Md.
    • US Army, Navy, Air Force
    • Various volunteer organizations.

    NON-TECHNICAL COMMUNICATION EXPERIENCE

    • WRITER, various arenas since college.
      - Resumes, for proposals and individuals. Business studies, nonprofit development, small newspaper management.
    • CONFERENCE MANAGER, 18 months, Koinonia Foundation, Baltimore, Md. for events of up to 200 people.
      - Managed original programs and rentals, including identifying and negotiating with resource people; outreach; and planning and supervising arrangements for each program.
      - Facility management: Oversaw physical condition of the conference building. Coordinated with other departments to meet program and hospitality requirements.
      - Anticipated and met individual needs of leaders and participants, in advance and as they occurred.
    • SPECIAL EDUCATION TEACHER, Baltimore and Washington, DC. Seven years.
      - Designed and delivered customized learning programs for reading, writing, math, and career readiness skills. Grade 7 to Adult.
    • OVERSEAS: An International Adolescence in Japan. Seven years.
      - Active in "Old School Tie" networks at this time. Currently manage three alumni email groups.
    • CURRENT INTERCULTURAL:
      - Active in a number of international and intercultural groups and mailing lists. Founded and currently manage an intercultural website.

    AFFILIATIONS

    • Armed Forces Communications and Electronics Association (AFCEA)
    • DC SPIN (Software Process Improvement Network)
    • Institute for General Semantics (IGS)

    EDUCATION

    • BA in English, Franklin & Marshall College
    • Freshman year at Tokyo's International Christian University
    • International middle and high schools and college year abroad in Tokyo and Yokohama, seven years.


    .

    2.   ASSIGNMENT HISTORY   Top


    May through July 2008

    PROPOSAL WRITER, SAIC, McLean, Virginia
    Currently engaged with five proposal projects at SAIC, including document declassification (CIA) and enterprise software development (FDA) programs. Researched and wrote theme narrative for the technical response section; wrote appendix summaries; checked compliance for management, technical, and transition sections. Currently researching and writing past performance and key personnel resume materials.


    November 2007 into January 2008

    PROPOSAL RESEARCHER and WRITER, TKC Technical, Fairfax, Virginia
    For this two-month assignment, researched, wrote, edited and organized corporate past performance contract and task order information to enhance speed, accuracy and completeness of repository search and retrieval. Worked with colleagues to clarify and improve document standards and life cycle procedures; compiled and edited individual Òservices providedÓ items as needed.


    September 2007

    TECHNICAL and PROPOSAL WRITER and EDITOR, CACI, Chantilly, Virginia
    A three-week, end-of-fiscal-year assignment against dynamic deadlines, performing edits, quality, version control and some writing for US Army Resource Management Tool contract deliverables, and for a task order proposal to expand that system.


    January through March 2007

    TECHNICAL WRITER, WRSystems Ltd., Fairfax, Virginia
    Researched, edited and wrote Deltek Costpoint payroll processing procedures to meet customer requirements for the Defense Contract Audit Agency (DCAA), and to improve WRSystems' competitive position for other government contracts.


    October into November 2006

    PROPOSAL WRITER / EDITOR, Verizon Federal Network Systems, Ashburn, Virginia
    A brief assignment researching, writing, and editing Past Performance material for a bid on a worldwide federal network. Transcribed and summarized SME sound interviews into requirements matrices. Helped beat a critical deadline on very short notice.


    June to October 2006

    TECHNICAL WRITER, Integic/Northrop Grumman Health Solutions, Chantilly, Virginia
    Supported DoD's worldwide AHLTA health care IT systems. Researched, wrote, edited, and maintained system and installation documents for government customer and internal personnel in a dynamic environment. Helped writers in other departments with short notice overloads. Helped evaulate and develop documentation standards and procedures to integrate activities of three writing groups.


    January 26 to February 24, 2006

    TECHNICAL WRITER, IyakTek Inc. and Windward CG, Herndon, Virginia
    A brief assignment documenting the pre-implementation HW and SW setup of WAN management servers for the US Navy's SPAWAR project.


    October to December 2005

    PROPOSAL WRITER/SENIOR WRITER, MVM Inc., Vienna, Virginia
    Wrote and edited proposal material under dynamic, short notice deadlines. Searched my personal networks for hard to find cleared personnel as required by customer Government agencies. Drafted and developed processes and procedures as time allowed.


    September 2005

    PROPOSAL WRITER and EDITOR, CALNET Inc., Reston, Virginia
    A month's assignment with a team rewriting and editing proposal materials. Unified the text and standardized formatting during multiple file merges.


    June 2005, a One-Week Assignment

    PROPOSAL WRITER, RSIS, McLean, Virginia
    A short assignment on a team rewriting, editing, and focusing the past performance statements of prospective partner firms for a large proposal. Critical issues were relevance, completeness, and length. Interviewed many firms' SMEs by email and by telephone.


    March 2000 to Present

    WEBSITE DESIGNER, WRITER, MANAGER (Volunteer), Geotrees.Com, Washington, DC
    Designed and created, maintain and manage an intercultural educational website which includes an intercultural calendar, resource catalog with links, and several discussion groups. Focused on DC regional historical, intercultural, and international news and knowledge. The home page URL is www.geotrees.com/ .


    September to December 2004

    TECHNICAL ANALYST and WRITER, Nextel Communications, Reston, Va.
    A contract position on a team that developed a very large and complex wireless RFP in an environment of rapid change. Performed formatting, editing, version control, and QA for the vendor roadmap development module. Edited and maintained the Scoring Guidelines and Procedures document. Consulted with SMEs and evaluators. Weighted and prioritized individual process and product questions and requirements. Suggested and introduced documentation standards and procedures. In a separate activity, managed iterations of comments and changes for documents that address business negotiations with a major current vendor.


    June, July 2004

    TECHNICAL WRITER, CCSI, Bethesda, Md.
    Responsible for developing document standards and procedures, and for introducing Reader Focused Writing (RFW) and the Plain Language Initiative for this small ISO 9001, 8(a) shop. Wrote contract deliverables.


    January, February 2004

    TECHNICAL WRITER/EDITOR, NTT Verio, N. Springfield, Va.
    Brief assignment updating, editing, and reformatting procedures for an international enterprise customer call-in help center. Writing sample available.


    Late August, 2003

    PROPOSAL WRITER/EDITOR, Innolog, McLean, Va.
    Brief assignment creating original business and management proposal text in the Partnering, Business Problems, and Managing the Integrated Team sections. Copy-edited the proposal text. Completed the assignment with suggestions for updating the company's proposal development methods. Writing sample available.


    Dec. 2001 to March 2002

    TECHNICAL WRITER AND LIBRARIAN, Bart & Associates, Bethesda, Md.
    Created, configured, and began populating an online library for this small firm's successful bid for CMM Level 2, in the Configuration Management process area. Physically collected and organized documents and software items; created an online inventory for the firm's configuration items and products prior to formal baselining. Developed guidelines and procedures for building and maintaining the library. Designed and drafted an employees' manual of company knowledge and procedures.


    Sept. 1998 to August 2001

    QA ANALYST AND EDITOR, Lockheed Martin Technical Services, Woodlawn, Md.
    Responsible for document QA in this high volume, recently certified CMM Level 3 shop. Reviewed and edited LM work products, reports, documents and presentations for clarity, mechanical accuracy, and adherence to standards, formats and conventions determined by LM and by the customer, the Social Security Administration. Used GPO and Chicago style guides. Advised developers and project managers on currency and consistency of document standards, procedures, content, and shortcuts. Updated elements of the online Forms Directory for currency, consistency, style, and grammar.


    1997-98

    TECHNICAL AND HTML WRITER, Sylvan Learning Systems, Baltimore, Md.
    Designed, wrote, and maintained the Help Desk Procedures Guide for tech support phone center personnel, on and off line. Emphasis on supporting sole ownership, phone agents' speed, accuracy, completeness, and making customers happy. On own initiative, launched Sylvan's "Brown Bag" seminars. A thirteen month contract position.

    WRITER/EDITOR, Ernst & Young, Bethesda, Md.
    Worked under imminent deadline conditions to document a financial management software package in Windows. Reviewed and validated user procedures and online help files.


    1996

    ECP WRITER, GTSI, Chantilly, Va.
    Wrote a series of reports documenting IC4I Ethernet LAN components' compliance with the specs on an order fulfillment for a US government military activity.

    SERIES OF VERY SHORT ASSIGNMENTS, Md. and Va.
    Minor assignments of two weeks or less.

    TECHNICAL WRITER, NPRI, Fairfax, Va.
    Short job editing and maintaining training procedures for the Mellon Bank's telephone service center.


    1995-96

    PROPOSAL WRITER, Proposal Factory (TPF) for PESystems, Herndon, Va.
    Created and edited text and graphics for a bid to the Air Force for intelligence reporting services, focusing on project management and quality control.

    Worked, at intervals, with TPF since 1988. TPF has a win rate of over 40 per cent.


    1995

    PROPOSAL EDITOR, Proposal Factory for Lockheed Martin, Reston, Va.
    Edited management, technical, and resume material for a successful bid of $3.4 B to the USAF. Performed version control tasks as needed.

    TECHNICAL WRITER, Moffett, Larson & Johnson (MLJ), Arlington, Va.
    Researched, wrote, and validated manuals for cellular and wireless engineering hardware and software.


    1994

    PROPOSAL WRITER AND EDITOR, Proposal Factory for Digital Systems Research, Arlington, Va.
    Standardized document version and configuration control. Wrote and edited proposal copy.

    TECHNICAL PUBLISHER, TRW, Greenbelt, Md.
    For a high pressure contract startup with Goddard Space Flight Center, set up and maintained the tech library and its online catalog. Drafted and implemented formatting guidelines and templates for QA and production of TRW deliverables, and procedures for document traffic with the customer.

    PROPOSAL WRITER, EDITOR, ASSEMBLER, Proposal Factory for PSC, Fairfax, Va.
    Edited, wrote, and assembled proposal materials in support of the DEA. Performed version and configuration control.

    TECHNICAL WRITER, Trident Document Systems, Landover, Md.
    Created pharmaceutical industry document management user documentation for PowerBuilder applications in a Windows environment.


    1993

    TECHNICAL WRITER, Baltimore Gas & Electric, Baltimore, Md.
    Wrote reference manuals and online help for custom business and marketing applications in a large Gupta-based environment.

    PROPOSAL WRITER, Federal Data Corporation, Bethesda, Md.
    Wrote hardware and software maintenance plans for a winning bid for IBM-based high speed printing systems and service.


    1992

    TECHNICAL WRITER, LaDorn Systems, Landover, Md.
    Researched and wrote production QA and security procedures and auditable forms, for handling confidential GSA material.

    TECHNICAL WRITER, Naval Medical Center, Bethesda, Md.
    Designed, researched, and wrote LAN installation survey documents.

    TECHNICAL WRITER, Bell Atlantic Telephone, Greenbelt, Md.
    Created a user manual for a PC-based production scheduling system.

    TECHNICAL WRITER, Power Computing, Fairfax, Va.
    Documents for a Novell LAN at Headquarters, Army Corps of Engineers.

    PROPOSAL EDITING AND PRODUCTION, PRC, McLean, Va.
    Supported the successful AFCAC bid, $3.2 B in size, with production and some editing.


    1991

    PRESENTATION GRAPHICS AUTHOR, Battelle, Crystal City, Va.
    Designed, created, and edited management briefings and presentations supporting Navy CALS (Computer-Assisted Acquisition and Logistics Systems).

    PROPOSAL WRITER, Proposal Factory and Atlantic Research (ARC), Springfield, Va.
    Wrote and edited material for a proposal to the U.S. Navy CALS project.

    PROPOSAL WRITER, Centel Federal Systems, Reston, Va.
    Forged technical material into unified narrative for a major federal proposal.

    TECHNICAL WRITER, INTELSAT, Washington, DC.
    Assembled and edited a computer systems spec for satellite traffic planning and management.

    TECHNICAL EDITOR, IBM Corp., Bethesda, Md.
    Edited user and system documentation for BookManager READ/MVS, an online document system. Updated and validated the online help function.


    1989 - 90

    STANDARDS ANALYST, RoadNet/UPS, Timonium, Md.
    Researched, developed, and published employee orientation and user procedures for email, telephone, hypertext and other systems. Documented the software development life cycle and QA standards, guidelines and forms, hardcopy and on line.


    1988 - 89

    PROPOSAL WRITER, The Proposal Factory, Annandale, Va. for ISN, Bethesda, Md.
    Edited and creating proposal graphics on the second shift for a communications bid. Managed Macintosh graphics and writing standards, production procedures, version control, and QA. Researched, wrote, and produced a wide range of technical and marketing graphics and text for this small consulting shop.


    1987- 88

    MANAGEMENT AND ENGINEERING GRAPHICS, Grumman Space Station PSC, Reston, Va.
    Created engineering and management briefing packages, reports, functional schematics, tables, and statistical graphics for engineering, management, government, and congressional audiences.


    1987

    TECHNICAL WRITER, Institute for Modern Procedures, Alexandria, Va.
    Researched, designed, wrote, validated and produced two user manuals for an inventory management system conversion to OMNIBASE on the VAX 11/750 for the US Navy, NWS Earle, NJ. WANG tools.

    PROPOSAL COPY EDITOR, Honeywell FSO, Herndon, Va.
    Ten day assignment editing a 2000 page proposal for the V22 Osprey training simulator.


    1986 - 87

    TECHNICAL WRITER/EDITOR, USPS, Lanham, Md.
    Researched, wrote, maintained, and validated new and existing user documentation for systems supporting USPS nationwide. Created manager and user procedures manuals for the USPS' nationwide FIDO.


    1986

    TECHNICAL WRITER, Engineering Research Associates, Vienna, Va.
    Researched and produced manuals for five levels of user for USAF's SENTINEL BRIGHT I, a CBI system for cryptologic linguists. On own initiative, produced "VPTS Style Guide."


    1984 - 85

    TECHNICAL WRITER/EDITOR, Calculon Corp., Germantown, Md.
    Researched and wrote system user, training, and maintenance manuals for DOE.


    1983 - 84

    TECHNICAL WRITER/TRAINER, Kinton Inc., Bailey's Crossroads, Va.

    • Created and validated NATO ground combat tactical, technical, and command- and-control correspondence subcourses for the US Army Corps of Engineers.
    • Designed, researched, wrote, and produced a modular users desk guide for a secure global database system for managing Army materiel.
    • Trained and transitioned ADP-naive clerical users on line at National Institutes of Health (NIH) to DELPRO, a large business accounting system, from years of paper-based skills and habits. Manned a user hotline. Shortened the average training period from five days to three days.
    • Translated complex federal regulations into job-practical text.


    1982 - 83

    BUSINESS RESEARCHER/WRITER, Design and Funding, Inc., Baltimore, Md.
    Researched and wrote business feasibility studies and recommendations for proposed new products and services, addressing marketing, technical, competitive, environmental, regulatory, manufacturing, and other perspectives. Focused on products in industrial safety, communications, toys, and automotive.



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    Copyright © 2003-2006 by Charles Stevenson. All rights reserved.